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Privacy Policy

As part of running our business, Highcroft Investments PLC (Highcroft) sometimes needs to collect, maintain and use personal data about you.  That will normally be if you are a current, past or prospective customer, a supplier, an employee, or an individual that’s contacted us and needs a response.

Just so you know, the legal basis that we have to process your data falls into one or more of the following areas:  Firstly, if you are or have been an employee of Highcroft.  Secondly if have a contract with us – for example if you are an existing customer or supplier.  Thirdly, if you’ve provided consent.

Personal Information

Any personal information you give us, either on this website (for example, via a contact form), via email or direct mail, phone contact or direct contact with the company in person will never be sold, rented or made public without your consent.

We take your privacy seriously.  We’ll only use your information for the legal basis with which we hold it.  Sometimes, to do that we might need to pass information on to a third party. When we do, we’ll use safe, reliable, GDPR compliant services who won’t pass your personal details anywhere else. 

Information we collect

1. Company and contact information

We hold company and contact information on the individuals and companies that we do business with, and employ.  Whenever we hold such information we only hold that which is necessary for purposes we need.  To find out more about what we hold for individual purposes please contact us using the methods described below.

2.  Site visits tracking

We collect visitor behaviour on our website.  This tells us which pages are visited, the sorts of searches that are used to find us what people do on the site when they are there.  It doesn’t tell us anything personal about the people visiting the site, just what they do.

We use cookies to track that data.  Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information.

If you want to know more about cookies visit www.aboutcookies.org or www.allaboutcookies.org.

You can set your browser not to accept cookies.  The website above will tell you how. But, do bear in mind some of our website features may not function as a result.  Have a look at our cookie policy here.

3. Contact by website form, email, telephone and post.

If you email us, either using a website contact form or by sending a direct email, we’ll get that information in an email.  That data isn’t stored on our website.

If you phone us and we need to store your details for any of the legal bases explained we’ll store it safely on company computers that are regularly maintained and safely kept (in alarmed premises where possible).

We may keep a record of contacts (such as emails that have been sent and received), but again we won’t use the details for anything other than the relevant legal reasons stated.

What we do with that information

Where appropriate, we’ll use the information we keep about you to:

  • Carry out our obligations arising from any contracts entered into between you and us.
  • Inform business partners, suppliers and sub-contractors for the performance of any contract we enter into with you.

Access to your information and correction

You have a number of rights including the right to request a copy of the information that is held about you.  If you’d to know what information is held, please contact us, using the form below on this website and we'll reply to you by email.  Legally that’s within one working month, but we’ll aim to reply as soon as we can.  We want to make sure that your personal information is accurate and up to date. So, once you have any information, you can ask us to correct or remove anything you think is wrong. For a full list of your rights, have a look at the ICO Website.

We’ll normally be happy to help at no charge, however where requests are manifestly unfounded, excessive, or repetitive after an initial, responded to, request, we’ll potentially charge an admin fee to cover the time taken to fulfil the request.  This fee will be charged at our standard hourly rate.

Breaches

We will report any unlawful data breaches of data held by us to the ICO as required (https://ico.org.uk/for-organisations/report-a-breach/personal-data-breach/) within 72 hours of becoming aware of a breach taking place if it is apparent that personal data stored in an identifiable manner has been stolen.

Other Information

All traffic (transferral of files) between this website and your web browser is encrypted and delivered over HTTPS.

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Future changes

This privacy policy may change from time to time in line with legislation or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes.

Last edited on: Thursday 08-Nov-18 12:46:50 GMT

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